Limited-Time Summer Sale!

00 j

:

00 h

:

00 m

SUMMER15 | Copier
15% off code

Votre panier est vide

Continuer vos achats
Vous avez un compte ?
Connectez-vous pour passer à la caisse plus rapidement.
Trustpilot 4.5 /5
Base Hongkong

FAQs

Frequently Asked Questions

Shipping

1. What are the shipping options and delivery times?

Martube Gift ships worldwide. Delivery times depend on your location and the shipping method chosen:

Standard Shipping: 10-20 business days

Express Shipping: 8-16 business days

Orders are processed within 1-3 business days, and tracking information will be provided once your order is shipped.

2. Do you provide tracking for shipments?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status on our website or the carrier's website.

3. What happens if my package is lost or damaged during shipping?

If your package is lost or arrives damaged, please contact our customer support team within 7 days of delivery. We will assist with filing a claim with the carrier and provide a replacement or refund as needed.

Returns & Refunds

1. What is your return policy?

We accept returns within 30 days of purchase, provided the item is unused

2. How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive the returned item.