Shipping Protection
Shipping protection is an optional service that provides peace of mind by covering your package against unexpected issues during transit, such as loss, theft, or damage. By purchasing shipping protection, you ensure that your order will be replaced or refunded if anything goes wrong.
Benefits of Shipping Protection:
Full coverage for lost or stolen packages.
Quick resolution for claims.
Ensures safe delivery of your items.
Add shipping protection to your order today for a worry-free shopping experience!
FAQ
Frequently Asked Question
Shipping
Martube Gift ships worldwide. Delivery times depend on your location and the shipping method chosen:
Standard Shipping: 10-20 business days
Express Shipping: 8-16 business days
Orders are processed within 1-3 business days, and tracking information will be provided once your order is shipped.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status on our website or the carrier's website.
If your package is lost or arrives damaged, please contact our customer support team within 7 days of delivery. We will assist with filing a claim with the carrier and provide a replacement or refund as needed.
Payments
You can modify or cancel your order within 2 hours of placing it. Please contact customer support as soon as possible.
We accept a variety of secure payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. Please refer to the checkout page for more details.
If your payment is declined, please double-check your card details or contact your bank.
Returns & Refunds
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging.
Refunds are processed within 5-7 business days after we receive the returned item.
Customers are responsible for return shipping unless the item is defective.
Why MarTUBE ?
MarTUBE Gift specializes in co-branded IP creative gifts, including personalized items, seasonal collections, and unique accessories. We regularly update our catalog with fresh, trendy products to suit various occasions like birthdays, holidays, and corporate events.