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Trustpilot 4.7 /5
Base Hongkong
FAQs
Frequently Asked Questions
Shipping
1. What are the shipping options and delivery times?
Martube Gift ships worldwide. Delivery times depend on your location and the shipping method chosen:
Free shipping on orders over $50 USD
Standard Shipping (free) : 8-15 business days. Most countries in the world
Express Shipping ($15 USD) : 7-11 business days. Only :United States, Canada, Australia, France, United Kingdom, Spain, Germany, Italy, Japan, Netherlands, Switzerland.
Orders are processed within 1-2 business days, and tracking information will be provided once your order is shipped.
2. Do you provide tracking for shipments?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status on our website or the carrier's website.
3. What happens if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, please contact our customer support team within 7 days of delivery. We will assist with filing a claim with the carrier and provide a replacement or refund as needed.
Returns & Refunds
1. What is your return policy?
We gladly accept returns within 30 days of purchase.
To qualify for a full refund, items must be in their original, unopened packaging and in unused condition. If the product has been opened or used, we would be happy to review photos or a description of any specific quality issues you have encountered. This allows us to address any concerns promptly and ensure we are delivering on our promises.
2. How long does it take to process a refund?
Your refund has been initiated and should reflect in your original payment method within 5-7 business days.
(depending on your bank’s processing time)
