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Base Hongkong

FAQs

Frequently Asked Questions

info@martubegift.com

Shipping

1. What are the shipping options and delivery times?

Martube Gift ships worldwide. Delivery times depend on your location and the shipping method chosen:

Free shipping on orders over $50

Standard Shipping (free) : 8-15 business days. Most countries in the world

Express Shipping (15 usd) : 7-11 business days. Only : United States, Canada, the United Kingdom, Australia, and France.

Orders are processed within 1-3 business days, and tracking information will be provided once your order is shipped.

2. Do you provide tracking for shipments?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status on our website or the carrier's website.

3. What happens if my package is lost or damaged during shipping?

If your package is lost or arrives damaged, please contact our customer support team within 7 days of delivery. We will assist with filing a claim with the carrier and provide a replacement or refund as needed.

Returns & Refunds

1. What is your return policy?

We accept returns within 30 days of purchase, provided the item is unused

2. How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive the returned item.

Let customers speak for us

from 3173 reviews

Lucky Pull & Super Cute Item 😆

Got my dream style from the blind box! The details are great and it works really well as a daily keychain.

MarTUBE

06/11/2026

Pingu Life Theater Series Mini Keychain Digital Camera Blind Box - Retro Pocket Camera with 30W Pixels, Support Up to 64 GB Card, Video Recording, Bag Charm, for Beginners Teens and Adults - MarTUBE®

So cute!

Arrived in excelent condition. Loved my hello kitty keychain <3

ANA L.O.

05/19/2026

Hello Kitty Afternoon Tea-Themed Plush Keychain Aromatherapy Pendant Blind Box - MarTUBE & Sanrio®︎

How can Miffy's CCD camera be so cute?

But this one comes with:
🐰 Miffy aesthetic
📸 Flip screen selfies
✨ Vintage-inspired photos
👜 Portable pocket size

martube

05/15/2026

Miffy CCD Digital Camera – Flip Screen Selfie Retro Camera, Up to 68MP Portable Compact Point-and-Shoot with Optional 32GB Card, Students Pocket Camera, Cute Gift for Girls- MarTUBE®︎

🌹The Little Prince rose nightlight

is so dreamy—falling asleep to a story of love and companionship!

No need to reach for the switch before bed or when you wake up in the middle of the night.

You can even set a 30-minute timer for sleep aid—so sweet!

✨I also discovered a very interesting little detail!!!

Bringing the matching watering can close to the base of the rose,

activates a hidden breathing and flashing mode.

The Little Prince uses time and patience to infuse light, making a rose unique. Those who know, know!

The essence of pursuing a sense of ritual isn't about grand, dramatic surprises,

but about someone's willingness to put their heart into it.

"It is the time you have wasted for your rose that makes your rose so important." To the rose, the Little Prince is unique.

And to him, you are unique too.

martube

05/13/2026

The Little Prince (Le Petit Prince) Rose Lamp - Enchanted Red Rose Glass Dome Night Light, Interactive Bedside Lamp with Timer Function, Romantic Gift for Mom, Wife, Girlfriend & Anniversary - MarTUBE®

cute and cozy little prince lamp

i really love this lamp. it’s super cute and gives off such a cozy relaxing glow, especially in the breathing light mode. i just wish the spinning feature stayed on longer since it turns off automatically and i have to turn it back on. but maybe there’s a setting I’m missing to turn off sleep mode. other than that i’m really happy with it :)

McKenna H.

05/12/2026